Privacy Policy

SimplerBook ("we," "us," or "our") operates the simplerbook.com website and the SimplerBook platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

By using SimplerBook, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

Account Information: When you create an account, we collect your name, email address, and password. If you set up a booking page, we also collect your business name, location, and service details.

Booking Data: When customers book appointments through your booking page, we collect their name, email address, phone number (if provided), and appointment details such as date, time, and service selected.

Usage Data: We automatically collect information about how you interact with the Service, including pages visited, features used, browser type, device information, and IP address.

Communications: If you contact us via email, we retain the content of your messages and our responses.

We use the information we collect to:

Provide and maintain the Service, including processing bookings, sending appointment confirmations, and delivering automated email reminders.

Create and manage your account and booking page.

Communicate with you about service updates, security alerts, and support requests.

Improve the Service by analyzing usage patterns and fixing issues.

Comply with legal obligations and enforce our Terms of Service.

We do not sell your personal information. We share information only in the following circumstances:

Service Providers: We use Convex (backend infrastructure and database hosting) and Resend (transactional email delivery) to operate the Service. These providers process data on our behalf and are bound by contractual obligations to protect your information.

Business Owners & Customers: When a customer books an appointment, their booking information is shared with the business owner. Business owners' public profile information (name, business name, services) is visible on their booking page.

Legal Requirements: We may disclose information if required by law, subpoena, or legal process, or if we believe disclosure is necessary to protect rights, safety, or property.

We retain your account data for as long as your account is active. If you delete your account, we will remove your personal information within 30 days, except where we are required to retain it for legal or compliance purposes.

Booking records and customer data associated with your account are retained for the duration of your account's existence. Business owners can delete individual customer records at any time.

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.

Correction: Request correction of inaccurate or incomplete information.

Deletion: Request deletion of your personal data, subject to legal retention requirements.

Portability: Request a machine-readable copy of your data.

Objection: Object to certain processing of your data.

To exercise any of these rights, contact us at hello@simplerbook.com. We will respond within 30 days.

SimplerBook uses essential cookies required for authentication and session management. We do not use third-party advertising cookies or tracking pixels.

Essential cookies cannot be disabled as they are necessary for the Service to function. These cookies do not track you across other websites.

SimplerBook is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), secure database hosting, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

If you discover a security vulnerability, please report it to hello@simplerbook.com.

SimplerBook's infrastructure is hosted in the United States. If you access the Service from outside the United States, your information may be transferred to and processed in the United States. By using the Service, you consent to this transfer.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending you an email notification.

Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy or your personal data, contact us at:

Email: hello@simplerbook.com